Last Updated: November 1, 2023
Welcome to Zrelaya Yagodka Cleaning Services. These Terms of Service ("Terms") govern your use of our website (zrelaya-yagodka.com) and the cleaning services we provide. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
Please read these Terms carefully before engaging our services. These Terms constitute a legally binding agreement between you and Zrelaya Yagodka Cleaning Services.
Throughout these Terms, the following definitions apply:
Zrelaya Yagodka Cleaning Services provides residential and commercial cleaning services as described on our website and in any service agreements. Specific services may vary based on the package selected and any customizations agreed upon between you and our company.
Services can be booked through our website, by phone, or by email. A booking is only confirmed upon our acceptance and, where applicable, receipt of any required deposit.
Any modifications to booked services must be communicated to us at least 48 hours before the scheduled service. While we will attempt to accommodate reasonable changes, we cannot guarantee our ability to do so, especially for last-minute requests.
You are responsible for ensuring our cleaning staff has access to the premises at the scheduled time. If access is not provided, we may charge a cancellation fee as outlined in section 5.2.
You must ensure the premises provide a safe working environment for our staff. This includes securing pets, notifying us of any hazardous materials, and addressing any unsafe conditions before our arrival.
We recommend securing valuables and fragile items before our arrival. While we take reasonable care, we are not responsible for damage to items that were not properly secured or for which special handling instructions were not provided in advance.
You are responsible for providing accurate information about the premises and your service needs. Additional charges may apply if the actual conditions differ significantly from what was described during booking.
Our service rates are as provided in quotes or as published on our website. Rates may vary based on factors such as premises size, service scope, frequency, and special requirements.
Payment is due according to the terms specified in your service agreement, quote, or invoice. For one-time services, payment is typically due on the day of service. For recurring services, payment arrangements will be specified in your service agreement.
We accept credit cards, debit cards, e-transfers, and cheques as forms of payment.
Additional charges may apply for services beyond the agreed scope, excessive cleaning requirements discovered during service, or special cleaning needs not disclosed during booking.
Cancellations must be communicated at least 48 hours before the scheduled service. Cancellations made with less notice may be subject to a cancellation fee of up to 50% of the service cost.
If our staff cannot access the premises at the scheduled time, it will be treated as a missed appointment. A fee of up to 75% of the service cost may apply.
In rare circumstances, we may need to cancel or reschedule services due to unforeseen events such as staff illness, extreme weather, or emergencies. We will make reasonable efforts to notify you as soon as possible and reschedule your service at a mutually convenient time.
We strive for your complete satisfaction with our services. If you are not satisfied with any aspect of our service, please notify us within 24 hours, and we will return to address the issues at no additional cost.
Complaints should be submitted in writing to [email protected]. We will acknowledge receipt of your complaint within 24 hours and work toward a timely resolution.
Zrelaya Yagodka Cleaning Services maintains appropriate liability insurance coverage for our operations.
If you believe our staff has damaged any item or property during service, you must report it to us within 24 hours of the service completion. Claims reported later may not be honored.
Our liability is limited to the cost of replacing or repairing damaged items at current market value. We are not liable for:
The content on our website is owned by or licensed to Zrelaya Yagodka Cleaning Services and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without our express permission.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities under your account.
You may not use our website for any unlawful purpose or in any way that could damage, disable, or impair our website or interfere with other users.
Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Either party may terminate recurring service agreements with written notice as specified in the service agreement. We reserve the right to refuse or terminate service to anyone for any reason at our discretion.
We may modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the modified Terms.
These Terms are governed by the laws of British Columbia, Canada, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
If you have any questions or concerns about these Terms, please contact us at:
Zrelaya Yagodka Cleaning Services
1234 Cleaning Avenue
Vancouver, BC V6E 1A1
Canada
Email: [email protected]
Phone: (604) 555-1234